Always Best Care Senior Services Franchise Review – Average Annual Revenue, Number of Clients, Revenue Growth for Franchised Businesses (2020 FDD) | Franchise Chatter

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In this FDD Talk post, you’ll learn the following:

  • Section I – Background information on the Always Best Care Senior Services franchise opportunity, including relevant news updates
  • Section II – Estimated initial investment for an Always Best Care Senior Services franchise, based on Item 7 of the company’s 2020 FDD
  • Section III – Initial franchise fee, royalty fee, marketing fee, and other fees for an Always Best Care Senior Services franchise, based on Items 5 and 6 of the company’s 2020 FDD
  • Section IV – Number of franchised and company-owned Always Best Care Senior Services outlets at the start of the year and the end of the year for 2017, 2018, and 2019, based on Item 20 of the company’s 2020 FDD
  • Section V – Presentation and analysis of Always Best Care Senior Services’ financial performance representations, based on Item 19 of the company’s 2020 FDD, including information on the:
  • 2019, 2018, and 2017 annual system-wide revenue for all Always Best Care Senior Services franchised businesses that operated at any point during the calendar year listed, regardless of whether any were newly opened in that year or closed for business or otherwise left the brand in that year
  • 2019 average and median monthly number of clients for Always Best Care Senior Services franchised businesses that were continuously open and operating for the entire 2018 calendar year and whose annual revenue was at least $500,000 in 2019
  • 2019 average and median annual revenue growth realized by Always Best Care Senior Services franchised businesses during calendar year 2019 (i.e. annual revenues realized during 2019, compared with annual revenues realized during 2018)
  • 2019 average, median, high, and low annual revenues realized by Always Best Care Senior Services franchised businesses during calendar 2019, for multi-unit Franchised Businesses operating 2 or more territories for 3 years or more

Section I – Background Information

17 Things You Need to Know About the Always Best Care Senior Services Franchise

Adds Balance Tracking System for Seniors

1.  At the beginning of February 2020, Always Best Care Senior Services announced that it was introducing a Balance Tracking and Fall Risk Assessment Program to help keep its clientele safe. The Balance Tracking System will provide an objective, accurate, and reliable measure of a client’s postural sway – known as a key indicator of balance ability commonly used in fall risk assessment. Always Best Care will become the first senior care franchisor to introduce the program at this scale and is currently rolling out the program to its franchisees nationwide.

2.  Jake Brown, president and CEO of Always Best Care, said, “We are committed to raising the standards of in-home care through technology innovation and additional services and resources that enhance our clients’ quality of life. Our Fall Risk Assessment Program will enable us to improve the safety of our clients in their homes and will potentially reduce the risk of falling and serious injury. Protecting our clients is a big part of our value proposition and we’re eager to roll this program out systemwide.”

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3.  According to the Centers for Disease Control and Prevention, 3 million elderly people are treated in emergency departments for fall injuries annually, while 800,000 patients are ultimately hospitalized. Always Best Care’s Fall Risk Assessment Program will help prevent those injuries and will categorize a person’s fall risk across a spectrum ranging from low, to moderate, to high. The assessment can be calculated for each individual – regardless of age – but will be especially
useful to individuals 60+, where the consequences of a fall are amplified.

Launches National Caregiver Recruitment Campaign Amid COVID-19

4.  In mid-May 2020, Always Best Care Senior Services announced the launch of an aggressive nationwide caregiver recruitment campaign to meet the increased demand for in-home care amid the COVID-19 pandemic. Always Best Care provides essential services to seniors and disabled adults, including non-medical in-home care and assisted living referral services, as well as skilled home care for clients that suffer from illness or injury. Always Best Care delivers its services through an international network of more than 200 independently owned and operated franchise territories throughout the United States and Canada.

5.  According to Jake Brown, president and CEO of Always Best Care, “It’s widely recognized that the elderly population is extremely vulnerable to the novel coronavirus, and as a result, the landscape of senior care will likely be changed forever. Compassionate, hard-working and dedicated caregivers are the foundation of Always Best Care, and with the sudden shift to our industry, we recognize the need to build upon our network with individuals looking to help. With outstanding benefits and training programs in place, we urge those looking to make a positive impact – whether an experienced caregiver or someone looking for a new opportunity – to contact their local Always Best Care to learn about career opportunities.”

6.  With thousands of caregivers already on hand, Always Best Care is recognized for being an employer of choice within its sector through its impressive caregiver benefits. Local offices across the country offer various benefits including flexible schedules, competitive wages, ongoing training programs and certifications, employee recognition initiatives, among many
others.

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7.  “I couldn’t be where I am without my company; without my Always Best Care company. The whole staff is just wonderful. They’re excellent. I couldn’t be where I am today without them,” said Quandra Conner, caregiver at Always Best Care of Midlothian. “I want them to know that it’s not just me; it’s all of us. We’re in this together, and we want it to work together.”

8.  With stay-at-home orders in place for seniors, Always Best Care is also emphasizing its proprietary telephone reassurance program, Always In Touch. The program offers daily check-ins or weekly socialization calls, providing a virtual alternative for companionship and a sense of security that the senior is not alone. Always Best Care is one of the only major senior care
franchise systems to provide this kind of program as a service to its clients. In addition to Always In Touch, Always Best Care offers a variety of other non-medical in-home care services, including prescription pickup, grocery shopping, and more.

Signs New Master Franchisee to Spearhead Development in Canada

9.  In mid-October 2020, Always Best Care Senior Services announced that it had awarded a Canadian master franchise territory to Steve Kelly. As part of the master agreement, Kelly will oversee Always Best Care’s franchise development in Canada, specifically in the province of Ontario, and will be responsible for driving the brand’s growth throughout the region.

10.  Kelly is also opening the company’s newest location in Oakville, Ontario, located at 710 Dorval Drive, Suite 115. Always Best Care of Oakville will provide award-winning senior care services to communities such as Mississauga, Burlington, Hamilton, and Milton.

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11.  “We’re happy to welcome Steve on board to oversee our franchise development and franchise support efforts across Ontario as our first Master Franchisee in Canada. With a passion for helping others, we’re excited to see his opening of a franchise unit as well, which will strengthen his efforts to support other franchise units as he represents Always Best Care on the ground in Ontario,” said Jake Brown, president and CEO of Always Best Care.

12.  “We’re confident that his past professional experience will be a true asset to our brand as we aim to expand our presence across the Ontario province. We look forward to Steve’s future success, both as the owner of his individual franchise unit and as a Master Franchisee selling and supporting other independently owned franchise units,” said Brown.

13.  Steve Kelly has been a long-time resident of Oakville, Ontario for more than 30 years. Prior to joining Always Best Care, Kelly led a career in financial markets for three decades, most recently holding the position of managing director at CIBC Capital Markets. The first-time franchisee brings a variety of business skills to his entrepreneurial endeavor, including team
management, as well as established relationships with the local community that will prove invaluable as he develops his business and clientele base.

14.  Kelly said, “When I lost my job earlier this year due to restructuring, I knew that in my next venture I wanted to work directly with people and make a positive impact on their lives. Always Best Care’s altruistic proposition and proven business model have equipped me with the tools to do just that, offering award-winning services that help individuals and their loved ones live their best possible life. Our mission is to enable seniors to have a safe home life with comfort, independence, dignity and joy, and our dedicated caregivers will enable us to provide the highest quality of service. I’m thrilled to grow this brand in Ontario and look forward to networking with like-minded entrepreneurs who are looking to serve as a valued resource to their communities.”

Company History

15.  Always Best Care Senior Services was founded in 1996 by Michael Newman in Roseville, California. Before establishing his own senior care company, Newman had worked in the industry for several years. As an owner and operator of facilities for seniors, Newman saw room for improvement. With Always Best Care, Newman set out to create a company that would serve seniors in the community by providing trusted care, compassionate support, and professional advice.

16.  After growing for about a decade, Always Best Care Senior Services started offering franchises in 2007. Today, there are Always Best Care Senior Services locations around the United States and Canada. According to Always Best Care, the goal is to expand the company’s footprint into Germany, Australia, and the United Kingdom.

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17.  Always Best Care Senior Services did not rank on Entrepreneur’s 2020 Franchise 500 list.

Section II – Estimated Costs

  • Please click here for detailed estimates of Always Best Care Senior Services franchise costs, based on Item 7 of the company’s 2020 FDD.

Section III – Initial Franchise Fee, Royalty Fee, Marketing Fee, and Other Fees

  • Please click here for detailed information on Always Best Care Senior Services’ initial franchise fee, royalty fee, marketing fee, and other fees, based on Items 5 and 6 of the company’s 2020 FDD.

Section IV – Number of Franchised and Company-Owned Outlets

Franchised

2017

  • Outlets at the Start of the Year:  197
  • Outlets at the End of the Year:  200
  • Net Change:  +3

2018

  • Outlets at the Start of the Year:  200
  • Outlets at the End of the Year:  206
  • Net Change:  +6

2019

  • Outlets at the Start of the Year:  206
  • Outlets at the End of the Year:  209
  • Net Change:  +3

Company-Owned

2017

  • Outlets at the Start of the Year:  0
  • Outlets at the End of the Year:  0
  • Net Change:  0

2018

  • Outlets at the Start of the Year:  0
  • Outlets at the End of the Year:  0
  • Net Change:  0

2019

  • Outlets at the Start of the Year:  0
  • Outlets at the End of the Year:  0
  • Net Change:  0

Section V – Financial Performance Representations (Item 19, 2020 FDD) and Analysis

  • This Item 19 sets forth certain historical data regarding Always Best Care Franchised Business locations.

Part 1 – System-wide Growth

  • In the table below, the franchisor has included annual revenue information for all Franchised Businesses that operated at any point during the calendar year listed, regardless of whether any were newly opened in that year or closed for business or otherwise left the brand in that year.
  • The figures included in the table below do not include any information for company-owned businesses.

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